We run a lean office here. On any given day there’s rarely more than eight of us. And no receptionist.
Lean.
From a marketing/customer service perspective, I’ve always believed in having a live person answering the phones rather than an automated system, so a couple months ago I offered to help out catching calls. It’s maybe three or four per day. No big deal.
Here’s the really twisted part: I actually enjoy it.
It gives me the opportunity to fuck with people with impunity.
~~~~~~~~~
"Can I speak with Rich Johnson please?"
"He’s not available would you like to leave a message?"
"Is there a better time to reach him this week?"
What I want to say: "No. There is not a better time to reach him. This is, in fact, the very best time to reach him. How do I know? Because he just walked by my desk all loose and chatty, fresh from his morning dump. But guess what? You’re still not getting through so give it up, ya phonetard."
What I say: “Please try back tomorrow morning around this time.”
~~~~~~~~~
"Hi this is Doug I’m calling from DouchebagsRUsPrinters and I’m updating our records, could you please give me the number on the front of your printer? Could you check that for me now please?"
"Which company are you with again?"
"Douchebags. R. Us. Couldyougivemethenumberonthefrontofyourprinter? Couldyoucheckitnowplease?"
"Which printer?"
"Your printer, could you check that for me now please?"
"Which printer?"
"Um…your color printer? Could you check that for me now please?"
"We have several color printers. Which printer do you need?"
"Um, I really need to update my records could you check that for me? Could you check the number on the front of your printer for me now?"
"Listen up, chump. We both know you’re not updating any records. You don’t have a record. You’re talking fast and acting like you know my business to get me to give you information so you can try to sell me shit we don’t need. Isn’t that right?"
CLICK.
And yes, that is
exactly what I said.
~~~~~~~~~
"Hi this is John Hunt calling for Rich Johnson, is he in?"
"He’s not available right now would you like to leave a message?"
"Yes, please."
"What was your first name again? Mike?"
"Um, no.
John Hunt."
Oops.
~~~~~~~~~
There’s another guy who calls every day. Every day. Every. Day.
Asks for my boss. Won’t give his company. Won’t say why he’s calling. Won’t leave a message.
Each time, I tell him I’m happy to take a message but he says he’ll try back.
What I want to say: "Remember when that hottie Jessica Gable shot you down for prom and you went home all depressed and your dad took you for ice cream and told you to keep trying so you got right back in there and the next day you asked that other hottie Emily Wilkinson and she shot you down too but you got more ice cream so it wasn’t so bad and then you asked that chick with the glasses from biology Rita Something-or-Other and she said no too and suddenly it was three days before the big dance and you’d gained 10 lbs. from all the fucking ice cream and decided to ask Agnes Gottfried who smells just like a fresh bag of Cheetos and she said YES and your dad said see son, persistence pays off? This is not one of those times. Here at ______, even the chubby chicks say no."
What I say: "Can I take a message?"
~~~~~~~~~
Where even the chubby chicks say no.This is a great tagline. For something.
Overeaters for Abstinence?
~~~~~~~~~
Pay attention sales reps. Here are some important tips for dealing with bitchy gatekeeper types like me:
Be honest. Don’t be that printer douchebag, hustling clueless receptionists into helping you make your pathetic sale. If you’re starting off our relationship with a lie, what makes you think I’ll ever trust you enough to buy something?
Explain yourself. You could be selling the Exact Thing my boss needs Right Now. But because you’re acting like the International Man of Mystery, I’ll make sure you never,
ever speak with him. If you don’t tell me who you are, your company, and
why you’re calling, there’s no reason
why I should put you through.
Sell me, sell my boss. Practice on me. Convince me you’re pitching something of value and I just might believe my boss will see value in it, too.
Wait a minute. Don’t pitch me, dammit. Try showing genuine interest in what we do as a business and see if what you’re selling actually could help. Use me to learn about the person you're trying to reach - I'll happily share a little information if I think a) it's appropriate and b) you're worthy.
Get a new job. If you're selling toner cartridges or paid Yellow Page listings over the phone, seriously, get a new fucking gig. Now. Nobody's buying the crap you're selling. Plus who needs that kind of karma? You'll spend the rest of your pathetic life and possibly even the next one struggling to get laid, all for scamming young receptionists with more boobs than brains.
Be funny. If one of these calls-everyday-idiots would just say “Listen honey, I’d use my cock to tap out Yankee fucking Doodle in Morse code on this headset if I thought it would convince you to let me talk to your boss” I’d giggle like the madcap chubster I am and joyfully transfer that bastard right on through.
Really.
Thanks for calling and have a nice day.
~~~~~~~~~
I am listening to: Kid, You'll Move Mountains - Volts
I am reading: Nothing much
And I am: Having some fun