The Customer Service Surprise

So we hired this chick here to answer the phones and do administrative stuff. She’s fresh outta college and very enthusiastic. The fact that she’s really, really hot helped her get the job, but she’s actually proving to be a very valuable resource.

For example, last night we had our first company meeting of the year. It’s an all-hands-on-deck dinner/drinks/presentation thing that lets everyone know how the company is doing and such.

The company is growing so much that for the first time ever we needed nametags for everyone. So I asked New Chick for some help. I gave her the list of who was coming but she was expected to figure out the rest. It’s pretty straight forward: you go to OfficeMax up the street, pick up the stick-on nametags and run ‘em through the printer.

Well.

She added the company logo. And the department and/or title of each person.

Way better than expected. Way more than I would’ve done with a list of names and little or no instruction.

And that’s the Customer Service Surprise. It’s extremely rare.

Exceptional customer service. When was the last time it happened to you?
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I am reading: Neil Steinberg’s column in the Chicago Sun-Times
I am listening to: Chevelle – An Evening with El Diablo
And I am: Pretty goddamn good